These general conditions of use are binding to each buyer of the Vaucluse Provence Pass. The Vaucluse Provence Pass is managed by Otipass with headquarters at 80 rue du château 26740 Montboucher sur Jabron SIRET 528 626 492 00011 (VAT number FR07528626492) in connection with Vaucluse Provence Attractivité - 12 rue du Collège de la Croix 84000 AVIGNON
The general conditions of use can be accessed at any time on the website www.vaucluse-provence-pass.com.
ARTICLE 1 – DESCRIPTION
- The Vaucluse Provence Pass aims to facilitate the discovery of tourist sites in the department of Vaucluse by tourists. It takes the form of a single, numbered, prepaid pamphlet.
- The Vaucluse Provence Pass offers a one-time right to free access, or discounted prices, to the tourist sites included in the list in the accompanying pamphlet given at the time of purchase and searchable on www.vaucluse-provence-pass.com, subject to the conditions defined herein.
- The Vaucluse Provence Pass is strictly personal and named. Consequently, it cannot be transferred or handed over to a third party.
ARTICLE 2 - SUBJECT
- The purpose of these terms and conditions of use is to define the rights and obligations of the parties in the context of the use of the Vaucluse Provence Pass.
- Prior to any order, the customer agrees to read the present general conditions of use of the Vaucluse Provence Pass and to accept them without reservation.
- Some of the services or activities offered may also include specific conditions set by the organiser or the partner site concerned, in such a case they will be clearly communicated to the customer. The present information only concerns the conditions of use of the Vaucluse Provence Pass and not the special conditions of the attraction services themselves. Indeed, opening hours depend on the sites themselves and each site freely organises its access.
ARTICLE 3 – FIELD AND DURATION OF APPLICATION
These General Conditions of Use apply from the order date until the expiry of the Vaucluse Provence Pass.
ARTICLE 4 - OPPOSABILITY OF THE GENERAL CONDITION OF USE
- The version of the General Terms and Conditions of Use applicable to the Customer shall be the version accepted by the Customer at the time of the order.
- The online version of the General Conditions of Use at www.vaucluse-provence-pass.com will supersede any previous printed version for any new card purchase.
- Any updates resulting from changes to the general conditions of use will be communicated to the customer and the selling partner as soon as possible by OTIPASS.
- The present Terms of Sale are available in French.
ARTICLE 5 – CONTROL
- The Vaucluse Provence Pass can only be ordered from a point of sale authorized contractually by Vaucluse Provence Attractivité, hereinafter «Vaucluse Provence Pass Sales Point». A list of these outlets can be found at www.vaucluse-provence-pass.com.
- The information and personal data relating to the holder of the Vaucluse Provence Pass are necessary for the proper processing of the order by the seller. Otherwise, the order may not succeed.
- The fact of placing an order implies the complete and unreserved adherence of the customer to the general conditions of sale of the selling partner and to the general conditions of use of the Vaucluse Provence Pass.
- The payment of the order constitutes acceptance of the general conditions of use and validation of the order.
ARTICLE 6 - PRICE
- The Vaucluse Provence Pass is offered at a fixed price depending on its validity period, the age of the holder and other potential options, by all Vaucluse Provence Pass Points of Sale.
- The price includes admission, free or discounted entry, for 1 adult at all partner sites and under the conditions described online.
- The price includes a numbered pamphlet containing a list of Vaucluse Provence Pass partner sites.
- The price of the Vaucluse Provence Pass does not include any additional costs related to the processing and shipping costs invoiced by Vaucluse Provence Pass Point of Sale, which must be brought to your attention before the purchase.
- The price of the Vaucluse Provence Pass does not include access to temporary exhibitions and specific events at any of the partner sites.
- The Vaucluse Provence Pass cannot be resold at a price higher than that defined by Vaucluse Provence Attractivité and specified online.
- All orders, regardless of origin, are payable in euros. The methods of payment accepted are those of the Vaucluse Provence Pass points of sale.
- The Vaucluse Provence Pass remains property of Vaucluse Provence Attractivité until full payment at a Vaucluse Provence Pass Point of Sale.
- Purchases can be made directly online at www.vaucluse-provence-pass.com or at any of the Points of Sale.
ARTICLE 7 – CONDITIONS FOR ACCESS TO PARTNER SITES
- The Vaucluse Provence Pass includes a defined number of prepaid and electronic coupons, each comprising a free or discounted visit to one of the partner sites, within the limits of the conditions described online.
- Each coupon includes entry (or a discounted entry rate) for its rightful holder.
- Prior to each visit, the holder must present the Vaucluse Provence Pass to validate their access to the partner site concerned.
- The Vaucluse Provence Pass is strictly personal. Consequently, it cannot be transferred or handed over to a third party.
- The partner site is entitled to request the presentation of photo ID by the holder of the Vaucluse Provence Pass. The holder of the ID must correspond to the name given to the seller at the time of the order and associated with the number of the Vaucluse Provence Pass.
- The complete list of partner sites can also be found in the information pamphlet given to the client.
- The Vaucluse Provence Pass does not grant fast-track queuing
- The Vaucluse Provence Pass does not cover availability or access to any entertainment offered by the sites.
- Upon purchase, the Vaucluse Provence Pass Point of Sale collects the necessary data to assign the pass to the cardholder and activate the Vaucluse Provence Pass.
- After its activation, the Vaucluse Provence Pass will be validated at the first partner site you visit.
- The validation of an entry into a partner site using the Vaucluse Provence Pass is called “coupon consumption”.
- From the first use of a coupon at a partner site, the Vaucluse Provence Pass is valid for a duration of 10 (separate) days and can be used for a maximum of 3 or 5 days (consecutive or not) depending on the chosen option. In the case of the Avignon City Pass 24h, the duration is 24 consecutive hours, and in the case of the Avignon City Pass 48h, the duration is 48 consecutive hours.
- An activated Vaucluse Provence Pass may be validated for the first time at a partner site no later than one year after the date of purchase.
- The Vaucluse Provence Pass is valid for one year from the date of purchase. If for a reason external to the customer, the Vaucluse Provence Pass has not been used in this period of one year, OTIPASS agrees to refund the price of the Vaucluse Provence Pass upon presentation. This refund will not be available after activation of the Vaucluse Provence Pass.
- In case of non-consumption of all or part of the coupons included in the Vaucluse Provence Pass, according to the deadlines described above, no expenses of any kind may be claimed as reimbursement or compensation.
- The opening hours of each partner site are the responsibility of the site itself and are indicated on www.vaucluse-provence-pass.com, as well as in the Vaucluse Provence Pass pamphlet given to the customer by the selling partner.
ARTICLE 9 – INFORMATION MATERIAL
- Upon ordering, an informative pamphlet is given to the customer.
- The pamphlet lists the tourist sites that are partners of the pass.
- The pamphlet gives the holder of Vaucluse Provence Pass the following information relating to partner sites: address, telephone, website, dates, and opening hours to the public.
- The information in the pamphlet corresponds to the information available when the document was made. Despite attention to detail when creating the pamphlet, the document may contain errors which Vaucluse Provence Attractivité and OTIPASS cannot be held responsible for.
- The pamphlet is not a contractual document.
- In case of non-compliance with contractual obligations or in case of force majeure, Vaucluse Provence Attractivité reserves the right to terminate the partnership that binds it to a partner site and to withdraw the relevant visit services from the Vaucluse Provence Pass offer, without the holder being able anticipate compensation for any damage suffered or claim any refund.
- The opening days and times of partner sites may be subject to change.
- The partner website undertakes to inform Vaucluse Provence Attractivité without delay of any change relating to the information available to holders of the Vaucluse Provence Pass: reception conditions, opening dates and times, unexpected or permanent closure.
- In case of modification, Vaucluse Provence Attractivité undertakes to update any new information related to the partner sites on its website: www.vaucluse-provence-pass.com.
- Vaucluse Provence Attractivité and OTIPASS cannot be held responsible for changes in the conditions of reception of a partner site or poor execution of the services proposed within the framework of the Vaucluse Provence Pass.
- Before any visit, it is recommended that the holder of the Vaucluse Provence Pass inquire directly with the partner site about dates, and site opening and closing times.
ARTICLE 10 – MALFUNCTION, LOSS OR THEFT OF THE VAUCLUSE PROVENCE PASS - GARANTEE
- In case of technical malfunction of the Vaucluse Provence Pass preventing the validation of the coupon when accessing a partner site, the holder is invited to present himself as soon as possible at one of the points of sale of his choice to exchange their pass, on the understanding that the data of the failed Pass (validity end date, remaining day(s) of use and available coupons) will be carried over to the new pass. All rights acquired on the previous Pass will be passed on to the new for the benefit of the customer. The latter will therefore suffer no damages.
- In the event of loss or theft, the holder of the Vaucluse Provence Pass is considered solely responsible. Consequently, the holder will not be able to avail himself of any exchange, replacement, or any compensation.
- The customer benefits from the following legal guarantees:
- Legal guarantees of conformity (Article L. 211-4 et seq. of the French Consumer Code)
- Guarantees of hidden defects (Article 1641 of the Civil Code)
- Biennial guarantees (Article 1792-3 of the Civil Code)
In line with the Vaucluse Provence Pass and the right of use as explained above.
ARTICLE 11 – PERSONAL DATA
- The information and personal data relating to the holder of the Vaucluse Provence Pass are necessary for the proper processing of the order by the seller and useful in the case of malfunction, loss, or theft of the Vaucluse Provence Pass. Otherwise, the order will not be successful.
- The information and data are kept by Vaucluse Provence Attractivité and the seller of the Vaucluse Provence Pass for security purposes, in compliance with legal and required obligations.
- This data can be used by Vaucluse Provence Attractivité as part of statistical analysis of the Vaucluse Provence Pass.
- The holder of the Vaucluse Provence Pass can write to Vaucluse Provence Attractivité - 12 rue du Collège de la Croix - 84000 AVIGNON 80 to exercise their rights of access and rectification with regard to the information concerning them and subject to processing, under the conditions set out in the GDPR of May 2018.
ARTICLE 12 – ABSCENCE OF RIGHT OF WITHDRAWAL
In accordance with Article L 121-20-4 of the French Consumer Code, the right of withdrawal established by Article L.121-20 of the French Consumer Code does not apply to a contract concluded for leisure activities, which may be provided on a given date or according to a given frequency.
ARTICLE 13 – CUSTOMER SERVICE
For any information, the holder of the Vaucluse Provence Pass is invited to contact the OTIPASS Welcome and Information Service: By phone at +33 (0)4 90 80 47 00 Monday to Friday from 09:00 to 12:00 and from 14:00 to 17:00 or by mail at: firstname.lastname@example.org (local call costs apply).
Any complaints must be sent in writing at the latest one week after the expiration of the Vaucluse Provence Pass; by post to the following address: Vaucluse Provence Attractivité - 12 rue du Collège de la Crois - 84000 AVIGNON; or by e-mail to: email@example.com
Vaucluse Provence Attractivité endeavours to respond to the customer within a maximum of one month after receiving the email.
ARTICLE 14 – APPLICABLE LAW – LITIGATION
These conditions are subject to French law.
In the event of a dispute concerning any of the terms of the contract, a conventional mediation procedure or other alternative dispute resolution procedure may be initiated at the request of either party.
Failing this, the dispute will be taken to court with jurisdiction over the registered office of Vaucluse Provence Attractivité