Privacy policy


With the development of new communication tools, it is necessary to pay particular attention to the protection of privacy. This is why we are committed to respecting the confidentiality of the personal information we collect.

Collection of personal information

We collect the following information

  • Last name
  • First name
  • Postal address
  • Postcode
  • E-mail address
  • Telephone/fax number
  • Credit card number

The personal information we collect is gathered through forms and through the interactivity established between you and our website. As indicated in the following section, we also use cookies and/or log files to gather information about you.

Forms and interactivity

Your personal information is collected via the following forms:

  • Website registration form
  • Order form
  • Opinion poll
  • Competitions

We use the information collected in this way for the following purposes:

  • Order tracking
  • Information / Promotional offers
  • Statistics
  • Contact
  • Website management (presentation, organisation)

Your information is also collected through the interactivity that may be established between you and our website, in the following ways:

  • Statistics
  • Contact
  • Website management (presentation, organisation)

We use the information collected in this way for the following purposes:

  • Forum or discussion area
  • Comments
  • Correspondence
  • Information or promotional offers
  • Log files and cookies

We collect certain information through log files and cookies. This is mainly the following information:

  • IP address
  • Operating system
  • Pages visited and requests
  • Time and day of connection

The use of such files allows us to:

  • Improve service and personal welcome
  • Personalised consumer profiles
  • Order tracking
  • Statistics

Right of objection and withdrawal

We undertake to offer you the right to object to and withdraw your personal information.
The right to object is understood to be the possibility offered to Internet users to refuse that their personal information be used for certain purposes mentioned at the time of collection.

The right of withdrawal means that Internet users may request that their personal information no longer appear, for example, on a mailing list.

To exercise these rights, please contact us:
Postal mail: Otipass 8 rue du 45ème Régiment de Transmissions - Immeuble "Le Septan" - 26200 Montelimar

Telephone: + 33 (0)475512940

Website section:
DPO identified with the CNIL: Carine BAUMONT


The personal information we collect is kept in a secure environment. People working for us are required to respect the confidentiality of your information.
To ensure the security of your personal information, we use the following measures:

  • Access management - authorised person
  • Access management - person concerned
  • Computer backup
  • Digital certificate development
  • Identifier / password
  • Firewalls

We are committed to maintaining a high level of confidentiality by incorporating the latest technological innovations to ensure the confidentiality of your transactions. However, as no mechanism offers maximum security, there is always an element of risk when using the Internet to transmit personal information.


Our website contains sections intended for children. Their personal information is collected without the consent of the child's parents or representative.

European Data Protection Regulation 

In accordance with the European Data Protection Regulation 2016/679 and the amended Act No. 78-17 of 6 January 1978 on Data Processing, Data Files and Individual Liberties, you have the right to access, modify, rectify, object to and delete data concerning you, to define directives concerning the fate of such data if you are no longer able to exercise them and to limit processing and withdraw consent by contacting OTIPASS:

The recipients authorised to receive personal data are OTIPASS departments and partner sites. Personal data is kept for a period of three years.

OTIPASS has appointed a Personal Data Protection Officer (Carine BAUMONT):

You are entitled to lodge a complaint with the CNIL, the supervisory authority.

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